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Returns

Christmas Returns Policy

We've extended our returns policy for Christmas. Orders placed between the 28th October - 24th December 2022 can be returned until 31st January 2023, providing all items are unused and in their original packaging.

Orders placed outside of this window have 28 days from the day you received your order to return any items back to us, as stated below.

Bedding, Bathroom & Accessories

CHANGED YOUR MIND?

If you’ve changed your mind, you have 30 days from the day you received your order to return any items back to us.

For hygiene and repackaging purposes, we ask that you only return items that are unused, unwashed and in the original packaging. Any items that are used or returned outside of the 30-day window will not be refunded unless the return has been approved by a member of our Customer Services team.

Unfortunately, we are unable to offer exchanges. If you would like to exchange your items, we ask that you follow the below steps to make a return and place a new order.

Please note that any delivery charges will not be reimbursed.

HOW DO I RETURN SOMETHING?

All orders delivered by Evri can also be returned via Evri for FREE. You can arrange a free return with Evri here.

You are welcome to return your parcel using an alternative service, however you will be responsible for the associated postage costs, and we will not reimburse the charges incurred. Below is the address that returns should be sent to:

DUSK
Unit 6 Ontario Drive
iPort
Doncaster
DN11 0BF

Whichever way you decide to make the return, please keep hold of your proof of postage, or collection, until you see the refund in your account.

Once we receive your return, we will process your refund within 14 days. You’ll receive an automated email with the details of your refund. Please allow an additional 3 to 5 working days for the amount to be visible in your bank/Paypal account. If you have paid by Klarna, please contact Klarna directly to discuss your refund. Further information and Klarna’s user terms you can find here.

Bed & Sofas

CHANGED YOUR MIND?

If you’ve changed your mind, you have 28 days from the day you received your order to return your Bed or Sofa to us.

For repackaging purposes, we can only accept a return for an item that is in the original packaging in a condition suitable for resale.

Unfortunately, any items that are used or assembled cannot be accepted for a return.

HOW DO I RETURN SOMETHING?

Please contact us directly to arrange a fuss-free return. We will arrange a collection for you. Please note there is a collection fee of £39.99, which will be deducted from your refund.

Once we receive your return, we will process your refund within 14 days. You’ll receive an automated email with the details of your refund. Please allow an additional 3 to 5 working days for the amount to be visible in your bank/Paypal account. If you have paid by Klarna, please contact Klarna directly to discuss your refund. Further information and Klarna’s user terms you can find here.

Mattresses

CHANGED YOUR MIND?

We recommend trialing your Mattress for at least 4 weeks to allow for adjustment before deciding if the Mattress is right for you. If not, you can make a fuss-free return as part of our 100 Night Sleep Trial which you can read in full by clicking here.

HOW DO I RETURN SOMETHING?

In the unlikely event you’ve slept on your DUSK mattress for 4-6 weeks and still don’t think it’s right for you, please contact us directly to arrange a fuss-free return.

A collection fee of £39.99 applies to any Mattress returned under the 100 Night Sleep Trial. This amount will be deducted from your refund.

Once we receive your return, we will process your refund within 14 days. You’ll receive an automated email with the details of your refund. Please allow an additional 3 to 5 working days for the amount to be visible in your bank/Paypal account. If you have paid by Klarna, please contact Klarna directly to discuss your refund. Further information and Klarna’s user terms you can find here.

Faulty Items

We take a lot of pride in the quality of our products and service we provide to our customers. If you receive an item that isn’t up to our usual standards or are unhappy with the quality over time, you can let us know by attaching images of the fault here.

Please make sure you send over images showing the fault and the DUSK label, so we’re able to identify the issue. To avoid any delays in us resolving this for you, please include your order details.

Can’t find what you’re looking for? You can read our FAQs here.