Delivery Options

Please refer to your order confirmation for any pre-order information and estimated dispatch dates, as all delivery timeframes are from when we have all your items in stock.

Our warehouse team is working hard to dispatch your orders as quickly as possible. While we’re committed to getting your items to you promptly, there may be a slight delay during this busy period. Thank you for your patience and understanding.

 

All timeframes are from when the items are in stock. Items on a pre-order have an estimated delivery timeframe. Please note that this is an estimate and may fluctuate, but we will endeavour to keep you up to date. 

*If all Furniture Items are in-stock when you purchase, you will be given the opportunity to select your chosen delivery day at checkout. If some items are on pre-order and have an estimated delivery date, you will receive a SMS as soon as we have all of your items ready for dispatch, so that you can choose your delivery day via the booking link.

Should you wish to receive your items separately, as and when they are available for dispatch, we kindly advise that you place separate orders.

Small Parcels - includes: Bed Linen, Bedding, Towels, Kitchenware, Lighting, Rugs, Curtains, Storage Basket, Cushions and Home Accessories

Furniture - Small items includes: Pouffe, Dining Chair Sets, Bar Stools and Bedside Tables

Furniture - Medium Items includes: Dining Tables, Bedframe, Mattress, Chest of Drawers, TV Unit, Sideboards, Desks and Loveseats

Furniture - Large Items  includes: Sofabed, Wardrobe, 2 Seater Sofa, 3 Seater Sofa and Wardrobe.

Furniture - XL Items includes: Corner Sofas.

Furniture - XXL Items includes: Modular Corner & U-Shape Sofas.

All deliveries by our two-man delivery partner are delivered to a room of choice between ground floor and level 2. Unfortunately, our Sofa Beds (excluding Click-Clacks) can only be delivered to the ground floor.

*To use the Next Day delivery service, please ensure that your order is placed before 7pm on the preceding day. Orders placed on a Next Day service before 7pm Friday will arrive on Saturday.

Our Next Day delivery excludes orders placed on Saturday and Sunday. Any orders placed over the weekend will be delivered on the following Tuesday. 

 

SMALL ITEMS 

Includes: Bedding, Curtains, Stools, Storage Baskets, Towels and Accessories 

Our Standard Delivery service with Evri is typically delivered in 3-5 working days and is free on all orders over £75.00.

We know that not everyone can wait that long, which is why we also offer Next Day delivery options* for an additional charge.

Once your order is dispatched, you will receive an email with a tracking number. Enter your tracking number on  Evri to track your parcel. You may receive multiple tracking links if we have split your order into multiple parcels. 

If you have purchased multiple Small Items, we will dispatch each item to you when we have it in stock. If you have only received part of your order, please refer to your order confirmation for any pre-order information and estimated dispatch dates. 

We would recommend using the Evri App to track your order! With the Evri App, you can follow your parcel on a map, tracking the driver’s progress, minute by minute.

You can also get details about your driver, including ratings and profiles.

FIND IT ON THE APPLE STORE

GET IT ON GOOGLE PLAY

 

FURNITURE ITEMS

Will be delivered using our 2-man delivery partners are Rhenus and BJS.

Delivery charges will differ based on the dimensions and weight of each piece. This ensures that you receive the most accurate and fair shipping rate for your purchase.

Small Furniture includes: Pouffe, Dining Chair Sets, Bar Stools and Bedside Tables

Medium Furniture includes: Dining Tables, Bedframe, Mattress, Chest of Drawers, TV Unit, Sideboards and Loveseats

Large Furniture includes: Sofabed, Wardrobe, 2 Seater Sofa, 3 Seater Sofa and Wardrobe.

XL Furniture includes: Corner Sofas.

XXL Furniture includes: Modular Corner & U-Shape Sofas.

*If all two-man delivery items are available when you checkout, you will be given the opportunity to select your chosen delivery day at checkout. If some items are on pre-order and have an estimated delivery date, you will receive a SMS with the booking link as soon as we have all of your items ready for dispatch, so that you can choose your delivery day.

Our 2-man delivery partners operate Monday - Friday and delivery days offered are subject to availability in your area at the time.

Our 2-man delivery partner offers delivery to your room of choice***. This applies to rooms between ground level and level two, where the driver has confirmed that delivery can be completed without damage to the goods or your property. If all the rooms in your delivery address are above level three, they will usually deliver to the ground floor.

***Unfortunately, our Sofa Beds (excluding Click-Clacks) can only be delivered to the ground floor. Due to the size and weight, they are unable to deliver to the room of choice or above ground floor.

Important things to know about our two-man delivery:

• Delivery slots can vary slightly on the day. Therefore, please only pick a day when you are available all day, even after the 3-hour window has been provided.
• You will receive a 3-hour window for delivery. If any rescheduling is required, you will be informed. 
• You will then receive further confirmation around 30 - 60 minutes prior to delivery.
• If you are not available on your chosen delivery day, you will be charged a £30.00 redelivery fee, unless 48 hours’ notice is provided.
• For the delivery to take place, it’s important that there is somewhere nearby for the drivers to park safely.
• To prevent any damage, please make sure you clear the pathway for delivery and protect any surrounding furnishings and/or flooring. 
• Our 2-man delivery partners provide a link to their 3-step delivery guide, prior to delivery. Please make sure you have watched and understand the conditions before the delivery takes place. You can watch it here. 
• If you experience any issues upon delivery or have a complaint, this must be reported to the drivers at the time of delivery. Alternatively, you can report this to us directly, within 24 hours of the delivery.
• We do not offer any unpacking or package recycling services. Please dispose of this at your own discretion. Returns must be sent in their original packaging, so do not dispose of this without thoroughly checking the item.
• We do not offer any assembly services. If you do decide to hire a third party service, this is at your discretion and we are not able to waive any fees incurred through failure of this service.
• The delivery team is trained to exercise caution while handling your order. However, we kindly request that all customers protect all flooring surfaces (including hardwood, tile, carpet, etc.) in the delivery path from potential scratches, dents, scuff marks, dirt, or moisture that may arise during the delivery process. Please note that the delivery team is unable to remove any safety clothing, including footwear.

Important things to know about our Mattress Recycling Service:

• Mattresses will only be accepted in a ready-to-collect condition and must not be damp or wet (e.g. left outside).
• If the Mattress Recycling Service is unsuccessful, we are unable to rebook this, and a refund for the service will be provided.
• This service cannot be added at a later date, and must be included at the time of making your purchase.
• Our Mattress Recycling Service is exclusively available as an add-on when purchasing a DUSK mattress. This service cannot be used as a stand-alone option or with non-mattress items, such as for sofa removal or other furniture.

ISLANDS, NORTHERN IRELAND & OTHER REMOTE AREAS

Unfortunately we cannot offer Two-Man delivery (Large Items) to Islands or Northern Ireland*.

We are able to fulfil orders via Evri (Small Items) on Standard Delivery but ask that you allow up to 10 working days for this to arrive. This includes Islands and Northern Ireland* and other remote areas such as, Scottish Lowlands and Scotland/England border.

If you choose to forward any of our products onto another country using a third party company, we unfortunately cannot be liable for any issues that occur after we have delivered the parcel to the requested delivery address on your order.

*Islands and Northern Ireland is defined as follows: Aberdeen (AB), Dundee (DD), Inverness (IV), Kirkwall (KW), Paisley (PA), Perth (PH), Falkirk and Stirling (FK), Kirkcaldy (KY), Isles of Scilly (TR21-25), Orkney Islands (KW1-17), Western Isles (All HS Postcodes), Shetland Isles (All ZE Postcodes), Jersey (All JE Postcodes), Guernsey (All GY Postcodes), Isle of Man (All IM Postcodes), Isle of Wight (PO30-41) and Northern Ireland (All BT Postcodes).

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