If you need more support with FlexPay, please visit the link below for help with a wide range of topics www.blackhorseflexpay.co.uk

FAQ

How can I access my account? 

Staying on top of your FlexPay purchases is easy. Get instant access to your account information, set up a single monthly payment, see what your balance is and much more. 

Downloading the app is the quickest and easiest way to manage your FlexPay account. 

  • You can keep track of purchases, instalment plans and much more. 
  • Available on both Android and iOS you can use the FlexPay app to: 
  • Check your account balance 
  • View your instalment plans
  • Pay your outstanding balance 
  • Set up a Direct Debit - Change your account details e.g. address 
  • Browse retailers where you can spend 
App Store Google Play

You can also log in on your PC or laptop to check your account, keep track of repayments, update your details and a lot more. 

 

How do I return or exchange an item purchased on Black Horse FlexPay? 

If you buy something using FlexPay and change your mind within the retailer’s return or refund period, your refund will return to your FlexPay account when the retailer processes it. This will be reflected in your balance on your app as well as on your online account manager and your next statement.