Due to high demand and COVID-related challenges with our courier, a small percentage of customers are experiencing delays so we ask that you please allow an extra 48 hours for your order to be delivered before contacting us. We really appreciate your patience while we fulfil all of our orders as soon as possible.
Our Standard Delivery service typically takes between 3 to 5 working days and is free on all orders over £50.00.
We know that not everyone can wait that long, which is why we also offer Next Day delivery options* for an additional charge.
We understand that our customers look forward to receiving their luxury bedding, so we aim to despatch all orders as soon as possible. Unfortunately, this means that we only have a short window of time to make any changes to delivery details. Please call us to request any changes, and we will do our best to make them before your order is despatched.
Once your order is despatched, you will receive an email with a tracking number. Enter your tracking number on the Hermes website (https://www.myhermes.co.uk/track/) to track your parcel.
If your order arrives with damaged, missing or incorrect products please contact us as soon as possible, with your order details to hand, so that we can resolve the issue for you.
Please note if you’ve placed an order with multiple items on occasions they may arrive in separate parcels at different times of the day.
|Standard – orders over £50||FREE||3 – 5 days|
|Standard – order under £50||£3.99||3 – 5 days|
|Next Day*||£4.99||Next working day (Mon-Fri)|
|Islands/Northern Ireland**||£9.99||5 – 10 days|
*To use the Next Day delivery service, please ensure that your order is placed before 7pm on the preceding day. Orders placed on a Next Day service before 7pm Friday will arrive on Saturday.
Our Next Day delivery excludes orders placed on Saturday and Sunday. Any orders placed over the weekend will be delivered on the following Tuesday.
**We are currently only able to offer delivery within 5 to 10 working days to Northern Ireland or the Islands (see below). The higher cost reflects the extra charges incurred by DUSK to fulfil these deliveries.
Islands and Northern Ireland is defined as follows: Isles of Scilly (TR21-25), Orkney Islands (KW1-17), Western Isles (All HS Postcodes), Shetland Isles (All ZE Postcodes), Jersey (All JE Postcodes), Guernsey (All GY Postcodes), Isle of Man (All IM Postcodes), Isle of Wight (PO30-41) and Northern Ireland (All BT Postcodes).