CHANGED YOUR MIND?
If you’ve changed your mind, you have 28 days from the day you received your order to return any items back to us.
For hygiene and repackaging purposes, we ask that you only return items that are unused, unwashed and in the original packaging. Any items that are used or returned outside of the 28-day window will not be refunded.
Unfortunately, we are unable to offer exchanges. If you would like to exchange your items, we ask that you follow the below steps to make a return and place a new order. Please note that delivery charges will not be reimbursed.
HOW DO I RETURN SOMETHING?
All orders delivered by Evri can also be returned via Evri for FREE. You can arrange a free return with Evri here.
You are welcome to return your parcel using an alternative service, however you will be responsible for the associated postage costs, and we will not reimburse the charges incurred. Below is the address that returns should be sent to:
DUSK
Unit 6 Ontario Drive
iPort
Doncaster
DN11 0BF
Whichever way you decide to make the return, please keep hold of your proof of postage/collection, until you see the refund in your account.
Once we receive your return, we will process your refund within 14 days. You’ll receive an automated email with the details of your refund.
Please allow an additional 3 to 5 working days for the amount to be visible in your bank/Paypal account. If you have paid by Klarna, please contact Klarna directly to discuss your refund. Further information and Klarna’s user terms you can find here.
CHANGED YOUR MIND?
If you’ve changed your mind, you have 28 days from the day you received your order to return your order to us.
For repackaging purposes, we can only accept a return for an item that is in the original packaging in a condition suitable for resale. Any items that are used or assembled cannot be accepted for a return.
We accept returns for Mattresses under our 100 Night Sleep Trial. You can read the conditions of the trial here
Unfortunately, we are unable to offer exchanges. If you would like to exchange your items, we ask that you follow the below steps to make a return and place a new order. Please note that delivery charges will not be reimbursed.
HOW DO I RETURN SOMETHING?
Please contact us directly to arrange a fuss-free return. We will arrange a collection for you. Please note there is a collection fee of £39.99, which will be deducted from your refund.
We are unable to accept Large Item returns made with other delivery partners that we are not associated with. Collections must be booked by DUSK directly, with one of our chosen delivery partners.
Once we receive your return, we will process your refund within 14 days. You’ll receive an automated email with the details of your refund.
Please allow an additional 3 to 5 working days for the amount to be visible in your bank/Paypal account. If you have paid by Klarna, please contact Klarna directly to discuss your refund. Further information and Klarna’s user terms you can find here.
Please note, unless otherwise stated by our team, delivery charges will not be reimbursed.
We take a lot of pride in the quality of our products and service we provide to our customers. If you receive an item that isn’t up to our usual standards or are unhappy with the quality over time, you can let us know by sending your order details and attaching images of the fault here.
Please provide images showing the fault and the DUSK label, so we’re able to identify the issue. For Large Items, this will be the Batch Number from the white label, often found on the headboard or underside.
Please note that we will review the images and must identify a manufacturing fault or damage caused by DUSK (or our associated suppliers/delivery partners) before we can accept liability. This does not include any damage caused after delivery, such as general wear and tear, neglect of your goods, loss or damage.
Any DUSK items that have been adjusted or altered will be void from any replacement or refund being issued.
We may ask that you return the item to us before we can offer a replacement or refund.. In some circumstances, we will be able to offer a replacement or part to resolve the issue, without having this returned to us.