By placing an order for the delivery of goods via the Website you are making an offer to DUSK to deliver the goods detailed in your order upon the terms described in your order. A contract between you and DUSK for the sale and delivery of our goods will only exist once an order has been accepted, processed and despatched to you. Therefore, we reserve the right to cancel your order prior to despatch. Prices and availability of goods are subject to change without notice.
Please note we cannot take orders over the telephone. All orders are to be placed via the Website.
We do try to process all orders as soon as possible so that you receive your items quickly. We regret that in most circumstances it is not possible to change or cancel your order once you've placed it.
If you would like to add products to your order, please place a new order for these items.
If your order has already been despatched or delivered, and you would like to return any items from your order, please follow the instructions in our Returns section.
For Bed frames and/or Mattress orders, if you do not confirm a delivery slot, cancel your order after it is despatched and your order is returned to us, the £39.99 return fee will be deducted from your refund.
You have a legal right to change your mind and cancel your order within 14 days of receipt and receive a refund for the cancelled goods and the delivery charges paid (if a special delivery was chosen, only our standard £3.99 shipping charge will be refunded). To exercise the right to cancel, you must inform us of your decision to cancel your contract with us by making a clear statement via written confirmation. The easiest way to do this is to contact our Customer Services team on firstname.lastname@example.org.