- My Order
- Returns and Refunds
- Product & Stock
- Website Queries
Once your order has been despatched you will receive a tracking link via email allowing you to track its progress.
If your order hasn't been despatched within our usual delivery timescales please review your order confirmation email to check whether your item was a pre-order.
Any delays affecting pre-order items will always be communicated to you by email.
If an item you ordered is missing from your delivery please check your despatch note before contacting us.
If your despatch note shows a zero next the missing item this denotes that it is a pre-order and will follow as soon as it is available. Your order confirmation email will provide an estimate of when you should expect to receive your pre-order item.
We do try to process all orders as soon as possible so that you receive your DUSK items quickly. We are sorry that in most circumstances it is not possible to change or cancel your order once you've placed it.
Unfortunately we are unable to add items to an existing order. If you would like any additional items please place a new order for them.
If your order has already been despatched or delivered, and you would like to return an item, please visit our returns section here.
Your order confirmation email is automatically generated and sent to the email address you provided when you placed your order.
Occasionally they can slip into your junk folder so have a little look in there before contacting us. If you still cannot see one then please get in touch with our customer service team who can check the email address you provided and re-send the order confirmation to you.
Returns and Refunds
Do not worry, if this happens the driver will make two more attempts to deliver your parcel. If they are unsuccessful after the third attempt they will leave a calling card informing you of the next steps in getting your parcel to you. A calling card would also be left if the parcel was left in a designated safe location.
To divert your parcel or select a safe location that you are happy for drivers to deliver to, simply click ‘track & divert’ at the bottom of your tracking email from Evri. This can also managed from the Evri mobile app.
Product & Stock
Generally soft pillows are appropriate for people who sleep on their front, medium support pillows are well-suited to side sleepers and firm pillows are suitable for people who sleep on their back.
You can read our guide on choosing the right pillow for you here.
If you require any specific medical advice relating to back or neck pain we recommend you consult a qualified professional.