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Returns and Refunds

How do I return an item?

You can find full details on how to arrange a free return via Hermes here.

How will I know that you have received my return?

For parcels returned via our Hermes service please enter your tracking details here.

Once your return reaches our warehouse please allow 14 days to pass before contacting us regarding your refund.

Please obtain proof of postage and retain it until you have received your refund.

When will I receive my refund?

Once we receive your return, we will try our hardest to process your refund as quickly as possible. During exceptionally busy periods this can take up to 14 days. Please be aware that it can take an additional 3 – 5 days for a refund we have processed to appear on your bank or credit card statement.

I have received a faulty item, what do I do?

If you have received a faulty item, please email us at [email protected] with images of the fault and your order number so that we can assist you further.

Can I exchange an item?

Unfortunately, we are currently unable to offer exchanges. Please return any unwanted items and place a new order for the required items on the website.

If you haven't found the answer to your query please try searching again or go to our contact us page.

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