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Returns and Refunds

What is your returns policy?

Please refer to our Returns section here. 

How do I make a return?

Please refer to our Returns section here.

I have received a faulty item, what do I do?

Please refer to the guidance on faulty items in our Returns section here. 

I don´t have my returns form. What should I do?

If you no longer have your returns form, please include a letter with your name, address, email address, daytime telephone number, order number, details of the item you are returning and the reason you are returning it so that we have all the information we need to refund you.

Where do I generate and print my Collect+ returns label?

You can print one here at: > DUSK.COM/RETURNS please remember to include your order number!

How will I know that you have received my return?

If you have sent your return back via our Collect+ service you can check the date we received your parcel using your tracking link. The date it was "delivered to customer" is the date we received your parcel. Parcels are returned at your own cost. We strongly recommend you obtain a free certificate of postage as we only resume responsibility for your returned parcel once it has been received into our warehouse. Items lost in transit will not be treated as returned; in this scenario you will need to contact your chosen courier and follow their claims process.

When will I receive my refund?

Once your parcel has been received by our team it can take up to 14 calendar days to process your refund although we will endeavour to process all refunds as quickly as possible. Please remember that it can take a further 5 to 10 days after we have processed a refund for it to appear on your debit or credit card statements.

If you have sent your return back via our Collect+ service you can check the date we received your parcel using your tracking link. The date it was "delivered to customer" is the date we received your parcel. If 10 calendar days have passed since we received your parcel and you still have not received your refund please get in touch with us and a member of our customer service team will be happy to help.

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