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My Order

Can I cancel, change or add an item to my order?

We do try to process all orders as soon as possible so that you receive your DUSK items quickly. We are sorry that in most circumstances it is not possible to change or cancel your order once you've placed it.

If you would like to add products to your order, please place a new order for these items.

If your order has already been despatched or delivered, and you would like to return any items from your order, please visit our Returns section here.

Can I exchange an item?

Unfortunately we are currently unable to offer exchanges. Please return any unwanted items and place a new order for the required items on the website.

An item is missing from my order

If you have placed a large order these can sometimes be split into multiple parcels. More often than not these are delivered at the same time but on the rare occasion they are not we ask that you check the tracking information sent to you via email as each parcel has its own tracking link. If all the parcels have been delivered and you are still missing an item we kindly ask that you check your order confirmation email to ensure you have not ordered a pre-order item (the due in stock date will appear next to an item that has been pre-ordered). If you are still missing an item after carrying out the above checks please get in touch with our customer service team who will be happy to investigate this for you.

What if I order items which are out of stock?

The money will be debited at the time of order to secure and reserve your items. You will be given an estimated date of when this will return to stock and you will receive a despatch email once they have been sent to you.

How do I know if my order has been received?

You will be sent an e-mail acknowledging receipt of your order, shortly after placing it. Should there be any problems regarding this please contact us.

Where is my order confirmation email?

Your order confirmation email is automatically generated and sent to the email address you provided when you place your order.

Occasionally they can slip into your junk folder so have a little look in there before contacted us. If you still cannot see one then please get in touch with our customer service team who can check the email address you provided and re-send the order confirmation to you.

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