Plus, extra 15% off orders over £75 with code SAVE15

My Order

Where is my order?

Once your order has been dispatched you will receive a tracking link for you to track the status of your order.

If your order hasn't been dispatched within the delivery times quoted, please check whether your item was a pre-order item (the due in stock date will appear next to the item on your confirmation email). 

If the pre-order date quoted has passed, please refer to the pre-order date FAQ below.

An item is missing from my order

If an item is missing from your order, please check your delivery slip before contacting us. 

If your delivery slip notes 'to follow' against your missing item, this is a pre-order item (the in stock date is noted next to each product on our website and order confirmation emails).

If you haven't ordered pre-order items, sometimes larger orders are split into multiple parcels. More often than not these are delivered at the same time, but on rare occasions the remainder of the order will arrive a day or two later. 

My pre-ordered item has not arrived

Due to issues with suppliers caused by the current COVID-19 situation, on rare occasions our back in stock dates may change due to circumstances out of our control.

To check when your item is due in stock, please check the product page on our website. We will dispatch your product as soon as it’s available. We're sorry for any inconvenience this may cause.

Can I cancel, change or add an item to my order?

We do try to process all orders as soon as possible so that you receive your DUSK items quickly. We are sorry that in most circumstances it is not possible to change or cancel your order once you've placed it.

If you would like to add products to your order, please place a new order for these items.

If your order has already been despatched or delivered, and you would like to return any items from your order, please visit our Returns section here.

Where is my order confirmation email?

Your order confirmation email is automatically generated and sent to the email address you provided when you place your order.

Occasionally they can slip into your junk folder so have a little look in there before contacted us. If you still cannot see one then please get in touch with our customer service team who can check the email address you provided and re-send the order confirmation to you.

What if I order items which are out of stock?

The money will be debited at the time of order to secure and reserve your items. You will be given an estimated date of when this will return to stock and you will receive a despatch email once they have been sent to you.

Can I exchange an item?

Unfortunately we are currently unable to offer exchanges. Please return any unwanted items and place a new order for the required items on the website.

If you haven't found the answer to your query please try searching again or go to our contact us page.

Search Again

Copyright © 2013-present Magento, Inc. All rights reserved.